Shipping policy

All orders are shipped from our facility in Burnaby, British Columbia, Canada via Chit Chats and its carrier partners (including USPS for U.S. deliveries and PostNL for most international deliveries).

Processing time
Orders are processed and dispatched within 2 business days (Monday–Friday, excluding Canadian public holidays). You will receive a confirmation email with tracking information once your order ships. Orders placed on weekends or holidays are processed the next business day.

Where we ship
We currently ship to Canada, the United States, the United Kingdom, the European Union, and Australia. If your country isn't available at checkout, contact us at support@synerponics.com and we'll let you know when we expand.

Shipping rates and delivery estimates
Shipping costs are calculated at checkout based on destination and order weight.

  • Canada: Chit Chats Select / Canada Post — typically 2–7 business days
  • United States: USPS via Chit Chats — typically 6–8 business days
  • United Kingdom & European Union: Chit Chats International Tracked (PostNL) — typically 7–12 business days, plus customs processing
  • Australia: Chit Chats International Tracked — typically 7–12 business days, plus customs processing

Delivery times are estimates only and begin from dispatch, not from the order date. We are not responsible for carrier delays, customs processing times, or other events outside our control, though we will always help you track down a late parcel.

Duties and taxes
Where shown at checkout, applicable import duties and taxes are calculated and collected at the time of purchase, so there is nothing further to pay on delivery. If duties and taxes are not shown at checkout for your destination, they may be charged by your local customs authority on delivery and are your responsibility. The price of goods and shipping does not otherwise include these charges.

Tracking
Every order ships with tracking. On some international services, tracking updates may be limited once your parcel leaves Canada and resume on arrival in your country. If your tracking hasn't updated for more than [5] business days, contact us and we'll investigate with the carrier.

Lost, delayed, or damaged shipments
If your order arrives damaged, or doesn't arrive at all, contact us at support@synerponics.com with your order number. For damaged items, please include photos of the item and packaging — we'll arrange a replacement or refund. A parcel is considered lost if it has not arrived within [30] days of dispatch (domestic) or [45] days (international).

Incorrect addresses and undeliverable parcels
Please double-check your shipping address at checkout. If a parcel is returned to us as undeliverable due to an address error, we'll contact you to arrange reshipment; additional shipping charges may apply. If you notice an address mistake after ordering, contact us immediately — we can usually correct it before dispatch.

Returns
For information about returning an order, see our Refund Policy.

Questions
Contact us anytime at support@synerponics.com.